Refund & Order Cancellation Policy

CustomBoxline strives to not just meet your expectations but to help you achieve success in your business. However, in the rare event that a manufacturing defect occurs, we offer reprint within seven working days from the delivery date.

Our return/refund policy is designed to ensure fairness and accuracy. We are proud that our manufacturing processes are designed in such a way that mitigates any and all errors.

Our packaging facility has records of all items going out as it is equipped with cameras that record every order being packed and shipped. These records include and are not limited to, capturing the gross weight of cartons and labels, further ensuring the correct count of packaged items. This process helps us filter out false claims, where customers mistakenly report they did not get the complete shipment, which is unfortunately somewhat common in the printing and packaging industry, all while maintaining high-quality service for our genuine customers.

Completely Lost / Damaged Shipment(s)

Lost or damaged shipments should be reported within 15 days of the shipping date. We will acknowledge receipt of your request and proceed with investigation within one business day.

Partial Shipments or Receiving Fewer Items Than Ordered or Partially Damaged Items

If you believe your order has missing / damaged items, please notify us within seven calendar days. We will verify the claim thoroughly. If the claim is found to be genuine and confirmed, the below conditions will be applied according to the findings of the verification which may be disclosed at the company's discretion.

If the claimed missing / damaged quantity is upto or less than 5% of the total quantity ordered, a refund equal to 5% of the total invoice amount is issued (unless otherwise stated).
If the claimed missing / damaged quantity exceeds 5% of the total quantity ordered, the entire shipment must be returned to us for a full refund.

Return Request:

All refund requests must be made within seven calendar days of delivery. Lost shipments should be reported within 15 days of the shipping date. We will acknowledge receipt of your refund request within one business day.

To initiate the investigation and arrange for the return of goods to our warehouse, you must sign an "Authorization Form."

Do not send any goods before receiving approval from our team. We will provide you with a shipping address, and it is essential to copy that address accurately to avoid issues with misplaced shipments. CustomBoxline does not cover the cost of return shipping; this is the customer's responsibility.